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Job Opportunity

Job Opportunity
Technical Support Intern
Technical Support Intern
United States     Posted 2025-04-09

 

Job Title - Technical Support Intern

Job Location - Cranbury NJ

 

Get ready! WuXi Biologics’ Summer Internship Program launches June 2, 2025. This is your chance to gain hands-on experience, learn from industry leaders, and make a real impact in the world of biologics. Whether you're in the lab, on the floor, or in the office—your journey starts here.

 

At WuXi Biologics, we’re shaping the future. As a global leader in biologics development and manufacturing, we support 600+ customers—including all top 20 biopharma companies.

 

Our 12,000+ team members drive innovation through our PROUD culture: Passion, Reward, Opportunity, Unity, and Determination. Join us and be part of something bigger.

 

Innovate. Grow. Make a difference. Your future starts now.

 

Job Summary

The Summer IT Intern will assist the IT Operations team with day-to-day end-user support, device setup, and general IT tasks. This is a hands-on opportunity to learn about IT operations, troubleshooting, and enterprise-level systems under the guidance of experienced IT professionals.


Key Responsibilities

  • Provide basic onsite and remote support for desktops, laptops, phones, and software.
  • Assist with imaging, setup, and deployment of computer equipment.
  • Support new hire onboarding (e.g., account setup, equipment preparation).
  • Troubleshoot printing and network connectivity issues.
  • Assist with video conferencing setups and meeting room technology.
  • Maintain and organize IT equipment and inventory
  • Help respond to and update helpdesk tickets.
  • Escalate technical issues to senior IT staff as needed.
  • Document support procedures and update knowledge base articles.
  • Participate in IT team meetings and contribute to ongoing support tasks.
  • Perform other duties as assigned.

Qualifications

  • Actively pursuing an Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • Available to work onsite during Summer 2025.
  • Passion for technology and a desire to learn in a real-world setting.

Preferred Skills

  • Basic knowledge of Windows 10 and Microsoft Office 365.
  • Familiarity with PC hardware and peripherals.
  • Understanding of basic networking concepts (Ethernet/Wi-Fi).
  • Strong problem-solving and communication skills.
  • Professional attitude and customer service mindset.
  • Willingness to take initiative and learn from feedback.

 

WuXi Biologics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability