Job Opportunity

Job Opportunity

US IT Technical Support Intern

US IT Technical Support Intern

United States Posted 2024-07-10

Technical Support Specialist Intern

WuXi Biologics is a leading global open-access biologics technology platform offering end-to-end solutions to empower organizations to discover, develop, and manufacture biologics from concept to commercial manufacturing. WuXi Biologics’ achievements are a direct result of the efforts made by our employees. We have built an extraordinary team motivated by our PROUD culture of Passion, Reward, Opportunity, Unity and Determination. WuXi Biologics offers exciting job opportunities and careers around the globe. We currently employ over 12,000 people and provide services to more than 600 customers worldwide, including all the top 20 biopharmaceutical companies.

Job Summary

Responsible for first and second-level day-to-day onsite support of users and systems (regulated and non-regulated). In addition, the Support Specialist II will be counted on to correctly prioritize and escalate problems and requests to other members of the IT Department.

Responsibilities:

End user desktop, laptop, phone, and software support including remote users
Imaging and deployment of computer equipment.
Manages and creates user accounts for on-boarding and off-boarding users and IT orientation for new hires
Video and teleconference support
Works with network administrators and application support staff to ensure user management, customer service, and proper troubleshooting.
Keeps desktop OS and desktop software up to date.
Coordinates printer setup and repairs.
Contacts vendors and contractors as needed. Manage repair process of those vendors.
Assists with end-user device security functions that may include anti-virus and malware protection.
Assists in infrastructure projects that may include, but are not limited to: VoIP deployments, network upgrades, server upgrades, email system upgrades, and application deployments.
Trains users on IT Systems and Policies
Respond to, escalate/reassign, and close helpdesk tickets
Works on routine assignments per written procedures, where the ability to recognize deviation from accepted practice is required.
Normally receives minimal instructions on routine work and detailed instructions on new assignments.
Works under close supervision from supervisor or senior personnel.
Ability to work in a team environment and independently as required
Ability to liaise with global operation team with strong communication skill
Maybe required to work Holidays and weekends
Contributes to the overall operations and to the achievement of departmental goals
Perform job-specific tasks in compliance with applicable Regulations, International Standards, and WuXi Biologics Policies and Standard Operating Procedures.
Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices
Other duties as assigned
May be required to assist in other departments

Qualifications:

Associate’s or Bachelor’s degree or equivalent experience
5-8 years technical IT support experience
Preferred Certification: A+, MCSA or equivalent IT certificates

Knowledge / Skills / Abilities:

Advanced knowledge of Windows 7/10 operating systems and MS Office 20xx/365
Advanced knowledge of PC hardware troubleshooting and repair
Advanced knowledge of printers, troubleshooting and repair
Advanced knowledge of Ethernet and Wi-Fi networks
Proficient in Microsoft Office applications (Excel, Word, Outlook), VPN
Advanced knowledge of WAN, LAN, VPN, WLAN and Remote Desktop program
Advanced knowledge in setting up Backups to External Hard Drives and Network Shares
Advanced understanding of networking principles and Microsoft Active Directory
Previous experience in setting up and troubleshooting mobile phones (iOS/Android)
Strong organizational and time-management skills
Strategic thinking ability with strong analytical troubleshooting skills
Proficient in Oral & Written communication skills
A positive attitude and excellent customer service skills
Ability and desire to provide excellent customer service
Life Science company or Lab working experience is preferred

WuXi Biologics is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

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